RB Tours Srl - Informativa Privacy

Informativa Privacy
We collect, store and use the personal information you provide directly when you browse our site or subscribe to our newsletter.
Data controller
The Data Controller is RB TOURS SRL with registered office in Via Valmalga 12/a 25048 SONICO BS
If you have any questions on this Privacy Information Notice, your personal data or data protection on this Site, please contact us at the following email address rbtours@pec.it

What we do with your data
The data we collect includes:

• Your name or company name, your email address, IP address and any other information that you share when you fill out the contact form, sign up to our newsletter, register yourself on the Site, leave a comment or purchase any of our products.
• Details of each transaction effected on our Site, including amounts, currency, and method of payment. We do not store your credit card or current account details: payments are managed by independent service providers that operate on our behalf.
• Other information sent voluntarily on any Site forms or that you have shared when contacting us.

The data we may collect include:

• IDs of your social media accounts and information shared with us through your social media accounts.
• The status of any third-party authentication if you visit the Site from a mobile app (for example, if you are currently connected to Facebook or to other social media accounts).
• Data relating to the opening of our emails or to clicks on our email links.

The data we collect from all visitors include:

• Technical information on the use of the Site, the type and version of the internet browser, the operating system.
• IP Address. 

On what legal basis we process your data
When we process your personal data for the purposes indicated in this Information Notice, we do so implementing one or more of the following legal bases:

• Data generated by accessing the Site. The data processing systems and software procedures used by this Site acquire some personal data, during their normal functions, the transmission of which is implicit when using Internet communication protocols. The data (for example domain names, IP addresses, operating system used, type of browser device used when connecting to the Site) are not accompanied by any additional personal data and are used to: i) obtain anonymous statistical information on the use of the Site; ii) manage Site use monitoring procedures, iii) ascertain responsibility in case of hypothetical computer crimes. The legal basis that legitimises the processing of such data is the need to ensure the user has access to the functions of the Site.
• Consent: we ask for your consent to use your personal data to send you details on any special offers, for targeted advertising and profiling activities.
• Legal obligations: when strictly necessary, we will process your personal data to comply with a binding legal or tax obligation. 

How we use your data
We use the personal data we collect to provide the service requested, innovate our technology and optimise your browsing experience.
We use your personal data to:

• Conduct our trading business and provide the requested services.
• Send commercial or promotional information, advertising material and offers related to goods or services through any channel that you have consented to: by standard mail, email, phone/SMS and/or messaging on social media.
• Provide information and make sharing on social networks easier.
• Create marketing campaigns aimed at promoting our work, developing statistical and market research.
• Verify your identity and send you an email to thank you for signing up to our newsletter.
We may use the personal data of all Site visitors so as to:
• Manage and improve the Site and optimise its infrastructure.
• Analyse how you use the Site using tools like Google Analytics and other tools to help us test the performance of the content and functionality of the Site, understand the traffic patterns and monitor any problems on the Site. 

How we share your information
We do not sell your personal data and we only share them with the parties described below, as required by law, or with trusted third parties with your consent.

Collaborators and employees: our collaborators or employees may have access to contact information, including your name, email address, telephone number and social profile IDs, to contact you about a specific service. They may contact you directly or through a third-party contact tool managed by our company.
Service suppliers: We work with a number of service providers, in particular the administrators of our databases, cloud computing services, geolocalising services, advertising services, data analysts. These suppliers are bound by contract to guarantee maximum confidentiality. They are not authorised to use or disclose your personal data, except in relation to the provision of their services.
Marketing: based on your use of this Site, we may use cookies to direct you to other services on Facebook, Google or other online services. You can find further information on our Cookie Policy and manage your cookie settings in the dedicated section.
Affiliated third-parties: in the future, we may transfer your personal data to third-parties following a merger, acquisition, reorganisation or similar business transaction. We will continue to guarantee the confidentiality of personal data and inform you before transferring them. If substantial changes occur in relation to the processing of your personal data, we shall promptly inform you and give you the opportunity to consent to such changes.
Protection: we will share personal data with companies, organisations or individuals outside our company if we believe, in good faith, that access to, use, storage or disclosure of personal data is reasonably necessary to detect or protect against fraud or security problems, enforce our general conditions, satisfy any legitimate request from an authority or court order, defend ourselves against legal claims or protect our legal rights or our security.

How we protect your data
We have put in place standard practices generally used in our industry, such as firewalls and cryptography, to safeguard your personal data against unauthorised access, alteration, disclosure, misuse, or destruction. The transmission of personal data is managed via secure and encrypted connections. We retain personal data for as long as necessary in relation to the purposes for which they were collected, unless otherwise required by law. If you decide to opt-out from receiving updates and other communications or request us to erase your data, we will process your opt-out request and retain as little information as possible to prevent fraud and ensure that you are not contacted again. 
How long we retain your data for
The data shall be retained for the time necessary to manage the purchase procedure and for the entire period in which the user profile remains active. In any case, the data shall be retained to fulfil all tax obligations required by law. After this retention deadline, the data will be erased or made anonymous. 
How to update and amend your personal data
You can review and update your personal data on your profile page. You can also change your cookie settings at any moment in time. Users in the European Union, in the European Economic Area and in Switzerland, also have the right:

a. To access his/her personal data;
b. To obtain rectification or erasure of his/her personal data or restrictions on the processing of the same;
c. To object to the processing of the same;
d. To data portability;
e. To withdraw consent, where applicable: withdrawal of consent shall not affect the lawfulness of processing based on conferred consent before its withdrawal. Withdrawal of consent includes the option to opt-out from our mailing list at any moment in time.
f. To lodge a complaint with the supervisory authority (www.garanteprivacy.it - Data Protection Supervisor).

For your protection we shall only share and update the personal data associated with the email address you use to send us your requests and we may need to verify your identity before doing so. We will respond to these requests in a reasonably prompt manner. Please do not send sensitive personal data, passwords or credit card information by email. 

Links to third-party websites
We may provide links to other websites. This Information Notice only refers to our Site. We have no control over external websites and we are not responsible for their content or their own Privacy Information Notice. Please read the terms of use and the Privacy Information Notice for all third-party sites that you visit via links on this Site. 
How to opt-out from your subscription
If, at any moment in time, you decide to opt-out from our mailing list, you shall do so from your profile page or by clicking on the link at the bottom of all our newsletters or by sending an opt-out request to the following email address rbtours@pec.it.
Under 16
If you are under 16, you must request the consent of your parent/guardian before sending your personal information to this Site. If we have reason to believe that any of our users are under age and we have obtained your personal data without proper consent, we will delete such data within a reasonable period of time. 
Download our Privacy Policy
Kathy and I did the Hills, Sea and more tour with Luca and Ricki from Road Bike Tours Italy in May 2018.  An amazing experience with exceptional service, attention, support and encouragement from these two great guys.  Everything was catered for including the latest Bianchi road bikes, fantastic accommodation and meals and riding through beautiful countryside, Tuscan villages and around Elba Island.  We can thoroughly recommend this professional and friendly Tour group. 
Mary and I arrived in Milano not sure whether we would enjoy our week riding with Road Bike Tours Italy, but there was no need to worry. Luca and Michela were perfect riding hosts and ensure we had a marvellous week of riding around the three Lakes. They asked us how we liked to ride and used that information to tailor their tour to our needs and abilities and from there we had seven wonderful days of riding! Great rides and panoramic routes from a Luca, excellent accommodation, wonderful food and drink, brilliant van support from Michela and most importantly two new friends. We got it all from a Luca and Michela and are really looking forward to joining them again for one of their other tours.
My daughter and I were fortunate to have found Road Bike Tours Italy while searching for the perfect bike tour company that could accommodate our needs and desires. Luca and Michela were our fabulous guides during our tour of the Great Alps and we couldn't have been happier! Each day was an epic ride, punctuated by grueling climbs, amazing vistas and dizzying descents (yes, this are the epic passes made famous by the Giro d'Italia) and then rewarded by a nice hot shower in beautiful accommodations and delicious food and wine in our In addition to having incredible knowledge of the region and its cultural heritage, whereThey possess an incredible zest for life and adventure.
When I booked this tour I could see from the pictures on line that it was going to be pretty outstanding but actually cycling around the three lakes was one of the most amazing things I have ever done! The long hills were a bit of a challenge for me and my husband as we hadn’t ever cycled long ascents before but we really enjoyed doing them and would love to do it again!
"WONDERFUL TRIP" - Orbans2018
We were a family of four on this trip, made up of parents ages 58 and 72 and two adult children; joined by Paul, an energetic 82 year old Australian gentleman who had just come from a week of cycling in Tuscany. Of the five guests I was the only one on a road bike; the others opted for electric bikes. I found two of the days challenging with fairly long and steep climbs, but a breeze if you're on an electric.
Via Valmalga 12/a 25048 SONICO BS

+39 347 996 7805 (Luca Mobile)
+39 347 996 7805 (Luca Mobile)
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